Login

Cart

Your cart is empty

Refund & Returns Policy

Effective Date: January 2026

1. OVERVIEW

At The Active Boomer, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through The Active Boomer LLC website.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if policy conditions are met
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival
  • Restocking fee: 5%–40%, depending on the product and return reason
  • The Active Boomer is owned and operated by The Active Boomer LLC

2. CONTACT INFORMATION

To start a return or report damage, contact our customer support team:

Hours: Monday – Friday, 9 AM to 5 PM EST

3. ELIGIBILITY FOR RETURNS

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • Damage or issues were reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. REPORTING DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions.

5. RETURN SHIPPING AND FEES

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect upon arrival.

Restocking Fees

Approved returns may be subject to a restocking fee depending on the product condition and return reason. This amount will be deducted from your refund total.

If an item is returned without approval or outside the allowed return period, we may deny the refund.

6. REFUNDS AND REPLACEMENTS

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If preferred, we may offer a replacement item instead of a refund

7. EXCHANGES

We accept exchanges for defective, damaged, or incorrect items as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. NON-RETURNABLE ITEMS

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Personal care or hygiene-related products unless sealed and unused
  • Clearance or final sale items
  • Items marked as non-returnable on the product page

9. CANCELLATIONS

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations may not be possible and the standard return process will apply

10. LEGAL RIGHTS

This policy does not affect any legal consumer rights under applicable law.

11. CHANGES TO THIS POLICY

We may update this policy from time to time. Changes take effect once posted on our website.

By purchasing from The Active Boomer, you agree to this Refund & Returns Policy.

12. QUESTIONS AND SUPPORT

The Active Boomer LLC