Helio Nova is an ultra-powerful, easy to use, safe, and sturdy red and near-infrared light therapy panel for full body coverage. It delivers fitness studio level therapy with rapid recovery, better mobility, and all-round wellness at home.
RETURN & REFUND POLICY
The Active Boomer ships only within the United States.
We want you to be satisfied with your purchase. If something changes, please review the policy below.
Return Window
You may return eligible items within 30 days of delivery.
Items must be unused and in original packaging.
Change of Mind (Buyer’s Remorse)
If the item is unused and in original packaging:
A return label will be sent to you by email.
The label can be downloaded and printed.
Option 1: Pickup Service
We arrange pickup.
Refund will be issued minus:
• 25% restocking fee
• Return shipping costs
Option 2: Self-Return
You ship the item back at your own expense.
Once received in good condition, we issue a refund minus:
• 25% restocking fee
Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery.
Send clear photos of the damage.
We will work with the supplier to arrange replacement or solution.
Order Cancellation
Orders can only be cancelled before shipment.
Once shipped, the return policy will apply.
Refund Processing Time
Refunds are processed after inspection.
Refund processing may take up to 14 business days after we receive the returned item.
The Active Boomer is owned by The Active Boomer LLC
SHIPPING POLICY
The Active Boomer ships only within the United States.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM EST
Closed on weekends and federal holidays.
Order Cut-Off Time
Orders placed before 5:00 PM EST on a business day will begin processing the same day.
Orders placed after 5:00 PM EST will be processed the next business day.
Order Processing
Orders are processed within 1–2 business days.
Orders are not processed on weekends or holidays.
Shipping Time
Estimated delivery time: 3–5 business days within the United States.
Delivery time may vary depending on product and location.
Large items may ship via freight carrier.
Smaller items may ship via UPS, FedEx, or USPS.
Shipping Costs
Shipping costs are calculated at checkout (if applicable).
Some products may include free shipping.
Freight shipments may require a delivery appointment.
Tracking
Tracking information will be emailed once the order ships.
Please allow 24–48 hours for tracking updates.
Delivery Inspection
Please inspect your item upon delivery.
If damaged, note it with the driver.
Report damage within 48 hours with clear photos.
The Active Boomer is owned by The Active Boomer LLC
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